FAQ

 Full Grip Games Frequently Asked Questions and Store Policies

Buylist Questions? Visit our buylist FAQ!

 

How can I get free shipping on an order?

Free shipping on all products: $150 (before tax) worth of any type of product(s) on the site will receive shipping (Continental/Lower 48 US only).

Free shipping on singles: $100 (before tax) or more containing only TCG singles will receive free shipping (US only).  These discounts will show automatically at checkout.

Local or visiting? No problem! Choose "in-store pickup" as your shipping option to be able to get your order in person. Please allow 24 hours for processing time.

 

When will my order ship? 

Orders are processed at 9 am ET each business day, so any orders received after 9 am ET will ship the next business day. If your order contains a preorder item, check your invoice for a shipping date. 

 

How long will it take to receive my order?

Transit times vary based on the the shipping service you choose and items ordered. At Full Grip Games, we pride ourselves on fast shipping times, however, we are not responsible for postal service delays. When an order is shipped by us, we do not have control over how long it takes the postal service to process it. Due to COVID-19 and postal service shortages, please allow some extra transit time for your orders, especially those without tracking. Please note that postal service holidays and weekends factor into shipping time. Orders placed after the 9 am ET cutoff on Fridays will not ship until Monday, no matter the shipping service selected.

 

Do you ship to my country?

Full Grip ships to many countries. The following is a list of countries that we currently DO NOT ship to: 

United Kingdom, Afghanistan, Argentina, Brazil, Chile, Congo, The Democratic Republic of the Congo, Ecuador, El Salvador, Ethiopia, Italy, Nigeria, Pakistan, Portugal, Saudi Arabia, Somalia

Full Grip Games has the right to change this list at any time. Please note that for international orders, customs clearance can take a long time and many countries are experiencing extra delays due to COVID-19 and shortages. Full Grip Games is not responsible for any import fees your order might require. Please reference your country's import tax laws before purchasing.

 

 

Full Grip Games Customer Reward Program:

Shop with Full Grip Games directly here at our website and earn store credit back on our rewards program! All customers are eligible, participation is free and begins once you create an account and place your first order.

 

  • Tier 1 (1% store credit back): Account purchase history total between $0.00 to $299.99
  • Tier 2 (2% store credit back): Account purchase history total between $300.00 to $999.99
  • Tier 3 (3% store credit back): Account purchase history total between $1000.00 to $1999.99
  • Tier 4 (4% store credit back): Account purchase history total between $2000.00 to $4999.99
  • Tier 5 (5% store credit back): Account purchase history total $5000.00+
Store credit is added automatically to your customer account once your order is shipped. All items on fullgripgames.com count towards your rewards program tier. Please note that Full Grip Codes is a separate website with its own rewards program.

Store credit earned from your rewards tier doesn't expire, so save it or spend it as you like!

 

 

Full Grip Games Return Policy:

 

- Full Grip Games does not accept returns for items unless the customer receives an incorrect item.

- Full Grip Games does not provide refunds or exchanges for online sealed product that have cosmetic packaging damage (i.e, tear in wrapping on an Elite Trainer Box).

- If you believe there is an error with your order, please contact fullgripgames@gmail.com with pictures and your name and order number. If you received an incorrect sealed product item and open it, you will NOT be eligible for any refund or exchange.

 

Can I get a tracking number with my order?

Not all orders automatically receive tracking service. First-Class Mail Stamped Letter orders are shipped without tracking. If you would like to receive tracking information on your order, please select First-Class Package Service - Tracking, Priority Mail, or UPSshipping options at checkout, and you will receive your tracking number in your email when your order ships.

 

 

Can I cancel my order?

 

Orders can be canceled before they ship and are subject to a 5% restocking fee. Please email fullgripgames@gmail.com.

 

 

This item is out of stock on your website. Do you have any more?

 

If it is out of stock online, we do not have any at the current moment. Please use our handy wishlist feature to get an automatic email notification whenever it’s back in stock!

Please note that the out-of-stock price is not guaranteed to be the same when the item is back in stock.

 

 

I pre-ordered new item(s). When will they ship?

 

For most pre-orders, the shipping/release date is in the title of the item, so check your email with your order confirmation! Please note that if you purchase multiple pre-order items or other items all together in one order, they will all ship at the same time. This means if you have multiple products with different release dates in one order, the order will ship when the last item is released. If you would like your orders to ship separately, please place the orders separately.

 

 

I need to contact someone about...

 

Full Grip Games order: fullgripgames@gmail.com

Buylist or bulk submission: sean@fullgripgames.com

Full Grip Codes: natalie@fullgripgames.com